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Survey Question Archive OTO-Online Web Survey Question (06/05/2008 - 06/18/2008)What is the average wait time for your patients? 1. A. 0-14 Minutes  29%2. B. 15-29 Minutes 62%3. C. 30-44 Minutes 7%4. D. Over 45 Minutes 2%Total Responses: 55
OTO-Online Web Survey Question (06/19/2008 - 07/01/2008) Do you close the office and/or forward the phones for lunch? 1. A. Yes 38%2. B. No 63%Total Responses: 64
OTO-Online Web Survey Question (07/02/2008 - 07/15/2008) How do you remind patients of their appointments? 1. A. I use an automated service for appointment reminders 39%2. B. My staff calls the patient to remind them of their appointment 52%3. C. We mail out reminder cards 4%4. D. We don’t remind patients of their appointments 4%Total Responses: 46
OTO-Online Web Survey Question (07/16/2008 - 08/01/2008) Who looks up the ICD-9 codes for patient encounters? 1. A. Physician 43%2. B. Nurse 11%3. C. Check-Out Staff 9%4. D. Coder 20%5. E. Billing Staff 17%Total Responses: 65
Audiology Services (09/03/2008 - 10/03/2008) Are you currently billing for Audiology services to Medicare under your Audiologists NPI number? 1. Yes – If so, please email christyv@okoa.org 16%2. No 84%Total Responses: 100
Are you using an E-Prescribing System? (01/20/2009 - 02/23/2009) Are you using an E-Prescribing System? 1. Yes 22%2. No 49%3. No, but will start in 2009-2010 29%Total Responses: 87
Do you pay your audiologist a commission on hearing aid sales? (02/24/2009 - 03/30/2009) Do you pay your audiologist a commission on hearing aid sales? 1. Yes 71%2. No 29%Total Responses: 86
Did you receive a PQRI incentive bonus for 2008? (04/20/2009 - 04/30/2009) Did you receive a PQRI incentive bonus for 2008? 1. Yes 5%2. No 95%Total Responses: 39
Did your number of new patient/consult visits increase or decrease in 2008? (05/01/2009 - 05/15/2009) Did your number of new patient/consult visits increase or decrease in 2008? 1. Increase 75%2. Decrease 25%Total Responses: 24
Do you employ oto-techs? (05/16/2009 - 05/31/2009) Do you employ oto-techs? 1. Yes 30%2. No 65%3. No, but are planning to 5%Total Responses: 60
Does your physician receive compensation from the Hospital for ER on call coverage? (06/01/2009 - 06/15/2009) Does your physician receive compensation from the Hospital for ER on call coverage? 1. Yes 26%2. No 74%Total Responses: 58
Do you use transcription services? (06/16/2009 - 06/30/2009) Do you use transcription services? 1. Yes 46%2. No 54%Total Responses: 35
Do you use an independent medical financing company... (07/01/2009 - 07/15/2009) Do you use an independent medical financing company for non-covered services such as hearing aids or cosmetic services? 1. Yes 56%2. No 44%Total Responses: 27
Do you plan on retiring within the next 3-4 years? (07/16/2009 - 07/31/2009) Do you plan on retiring within the next 3-4 years? 1. Yes 6%2. No 94%Total Responses: 34
Do you outsource your accounting? (08/01/2009 - 08/15/2009) Do you outsource your accounting? 1. Yes, all of my accounting is outsourced 17%2. Yes, only part of it 61%3. No 22%Total Responses: 46
Do you provide any sort of tuition benefit? (08/16/2009 - 08/31/2009) Do you provide any sort of tuition benefit? 1. Yes 21%2. No 79%Total Responses: 58
If yes do you anticipate that to change in 2009? 1. Yes 3%2. No 97%Total Responses: 35
Do you send out statements for balances under $9.99? (09/01/2009 - 09/15/2009) Do you send out statements for balances under $9.99? 1. Yes 64%2. No, we write it off 4%3. No, we write it off and collect when patient returns 32%Total Responses: 50
Have you ever had an employee embezzle from your practice? (11/10/2009 - 11/19/2009) Have you ever had an employee embezzle from your practice? 1. Yes 37%2. No 63%Total Responses: 57
Is your practice giving holiday bonuses this year? (11/29/2009 - 12/04/2009) Is your practice giving holiday bonuses this year? 1. Yes 81%2. No 19%Total Responses: 16
Does your practice/physician pay your annual AOA dues? (12/04/2009 - 12/18/2009) Does your practice/physician pay your annual AOA dues? 1. Yes 97%2. No 3%Total Responses: 39
Are you reporting for PQRI in 2009? Did you in 2008? (12/18/2009 - 12/31/2009) Are you reporting for PQRI in 2009? Did you in 2008? 1. Yes, we started in 2009 18%2. Yes, and in 2008 the incentive received was as expected 0%3. Yes, and in 2008 the incentive received was less than expected 0%4. Yes, and in 2008, no incentive was received 5%5. No, we are not participating 77%Total Responses: 22
Are you a member of MGMA in addition to your AOA membership? (01/01/2010 - 01/15/2010) Are you a member of MGMA in addition to your AOA membership? 1. Yes 44%2. No 56%Total Responses: 34
Do you utilize the services of an outside coding consultant for periodic chart audits? (01/16/2010 - 01/29/2010) Do you utilize the services of an outside coding consultant for periodic chart audits? 1. Yes 24%2. No 76%Total Responses: 25
Do you schedule diagnostic audiology appointments? (01/30/2010 - 02/12/2010) Do you schedule diagnostic audiology appointments? 1. Yes 71%2. No 29%Total Responses: 34
Do your physicians or practice own an Ambulatory Surgery Center? (02/13/2010 - 02/26/2010) Do your physicians or practice own an Ambulatory Surgery Center? 1. Yes, we are the sole owners of an ASC 7%2. Yes, our practice and/or physicians own an interest in an ASC 52%3. No, we do not own but we are considering such options 10%4. No, we do not own and would not likely consider owning 31%Total Responses: 29
Do you offer a uniform allowance for your employees? (02/27/2010 - 03/12/2010) Do you offer a uniform allowance for your employees? 1. No 38%2. Yes, $100 or less annually 24%3. Yes, $101-$200 annually 31%4. Yes, $201 or greater annually 7%Total Responses: 29
Do you do pre-employment (03/13/2010 - 03/26/2010) Background checks? 1. Yes 51%2. No 49%Total Responses: 35
Credit checks? 1. Yes, all candidates 12%2. Yes, only positions that handle accounts or money 15%3. No 74%Total Responses: 34
Drug testing? 1. Yes 17%2. No 83%Total Responses: 35
Do you include collection agency fees (percentage) ... (03/27/2010 - 04/09/2010) Do you include collection agency fees (percentage) when turning accounts over for outside collections? 1. Yes 53%2. No 47%Total Responses: 15
What specialty do the majority of your physician referrals come from? (04/10/2010 - 04/23/2010) What specialty do the majority of your physician referrals come from? 1. Pediatrics 21%2. Family Practice/Internal Medicine 79%3. Dermatology 0%4. Other 0%Total Responses: 28
What is your biggest concern regarding healthcare in America today? (04/24/2010 - 05/07/2010) What is your biggest concern regarding healthcare in America today? 1. Cost 65%2. Quality 20%3. Availability 10%4. Other 5%Total Responses: 20
Do you reimburse employees for health club membership? (05/08/2010 - 05/21/2010) Do you reimburse employees for health club membership? 1. Yes, regardless of the amount 0%2. Yes, up to a set amount 0%3. No 100%Total Responses: 30
Does your practice offer ambulatory sleep studies? (05/22/2010 - 06/04/2010) Does your practice offer ambulatory sleep studies? 1. Yes 21%2. No 79%Total Responses: 19
Audiologist Licensing and Association Dues (06/21/2010 - 07/06/2010) Does your practice pay for your audiologists’ licensing? 1. Yes, in full 79%2. Yes, a percentage 0%3. No 21%Total Responses: 33
Does your practice pay for your audiologists’ association dues? 1. Yes, in full 76%2. Yes, a percentage 0%3. No 24%Total Responses: 33
Weekend Holidays (07/07/2010 - 07/20/2010) How does your practice handle holidays that fall on the weekend? 1. Loose the holiday 3%2. Observe the holiday on Friday or Monday 97%Total Responses: 32
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